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CRM Software Solutions
Propellix - San Francisco, Sacramento, Northern California

Give your customers the service they deserve and retain their loyalty.

If it costs more to acquire a new customer than to retain an existing one, you must invest in the systems that maintain customer loyalty. Customer Service & Support applications enable you to track your every interaction with each customer, so you can deliver unbeatable customer service. Customer information and service requests are routed to the appropriate teams, so no service call or inquiry is left unattended. When properly utilized, these applications help form the knowledgebase through which you come to understand your customers' needs and improve your products accordingly.
Build Customer Loyalty
Make sure your customers get their answers fast. With automated task assignments and escalation you can ensure your customers' service tickets receive the most appropriate attention.

Improve Service Quality
With a built-in knowledge base your service personnel will have easy access to the information they need to help your customers, or post information from the knowledgebase to the Web so customers can get answers without having to contact you.

Identify Product or Service Gaps
Analyze service ticket trends, and identify product or service problems that are impacting your bottom-line.

Notify the Right People at the Right Time
With notification tools you can make sure critical issues, important customers, or even contracts close to expiry, get the attention they need. Be proactive by alerting the right people before it costs you money.

Immediately Respond to Customers
Respond to your customers immediately with automated e-mail replies. Let them know who will be working with them, and manage their expectations.

Results you can achieve:
Improved customer loyalty
Increased productivity of support teams
Identify quality gaps in your products and services
Ensure contracts don't expire
Share Customer Support activities with Sales
Identify cross-selling or upgrade opportunities
Share your best practices with customers
Present a unified face to the customer
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